Privacy Policy

LabelsAgent is operated by Fuzhou LabelAgent Supply Chain Co., Ltd., a China-based custom label sourcing platform serving brands in the United States, Canada, the United Kingdom, the European Union, Australia, and other markets. We act as the communication and production coordination layer between Western buyers and experienced Chinese label factories.

Because we coordinate custom production, we need operational information — contact details, packaging specifications, artwork files, and shipping addresses — to deliver physical products. We do not buy or sell personal data. We do not rent email lists. We use the information you provide to produce your labels and improve your experience on our website.

We group the information we collect into six operational categories. Each category is tied to a specific business purpose — we do not gather data without a reason.

We use the information you provide for the following specific business purposes — each purpose is tied to a legitimate operational need:

Artwork files uploaded to LabelsAgent are shared only with the specific factory production team responsible for manufacturing your order. Files move on a need-to-know basis — prepress, factory floor, and quality control — and are not exposed to other teams or external partners.

If you would like us to feature your finished labels in a case study or before/after showcase, we will ask for separate written approval. You may revoke that approval at any time and we will remove the featured material from public channels within 30 days.

Production files are retained for reorder convenience so that repeat customers do not need to re-upload artwork. If you want your files permanently deleted after order completion, email [email protected] and we will remove them from our active systems within 30 days.

We share operational data only with parties necessary to fulfill your order. Every partner below is contractually bound to use your data only for the service they provide — not for their own marketing.

Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and improve page performance. Cookies are small text files stored on your device when you visit our site.

Essential Cookies

Needed for the website to function — form submissions, navigation, and security. Cannot be disabled without breaking core features.

Analytics Cookies

Help us understand which pages are useful and where visitors encounter issues. Used in aggregate, not to identify individuals.

Preference Cookies

Remember choices like language or recently viewed products. Improve convenience but are not essential for the site to function.

You can control or delete cookies through your browser settings. Disabling cookies may affect some website features, such as form submission or quote requests.

We take reasonable technical and organizational measures to protect the information you provide:

• Restricted access. Customer data is accessible only to authorized team members who need it for quote, production, or support tasks.
• Secured storage. Artwork files and order records are stored on secured servers with access controls and audit logs.
• No card storage. Payment information is processed through certified payment gateways; we do not store full card details on our servers.
• Contracted factory partners. Factory partners operate under production agreements that prohibit unauthorized use or redistribution of customer files.
• Regular review. We regularly review our systems, processes, and partner agreements for potential vulnerabilities and improvements.

LabelsAgent serves customers primarily in North America, Europe, the United Kingdom, and Oceania, while production is coordinated in China. This means your information may be processed across borders.

When you submit a quote request, upload artwork, or place an order, your operational data (contact details, specifications, artwork, shipping address) is transmitted to our team in China and to the relevant production factory. This cross-border transfer is necessary to deliver the custom labels you ordered.

For users in regions with specific data protection regulations — such as the EU GDPR, UK GDPR, or CCPA in California — you retain the rights described in the next section regardless of where your data is processed.

Under GDPR (Articles 15–21), CCPA, and similar regulations, you have specific rights over your personal data. These apply regardless of where your data is processed.

We retain customer information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law:

• 90 days Active order data — retained throughout production and delivery, plus 90 days for post-delivery support.
• Indefinite* Order history & artwork — retained for reorder convenience unless you request deletion. (*Subject to your deletion request.)
• 14 months Website analytics data — aggregated and anonymized within 14 months of collection.
• 12 months Inquiry data without orders — quote inquiries that do not result in an order are retained for 12 months, then deleted.
• 5–7 years Financial records — retained for 5–7 years as required by Chinese tax and accounting regulations.

LabelsAgent may update or revise this Privacy Policy at any time. When material changes are made, we will update the "last revised" date at the top of this page and, where appropriate, notify active customers via email.

Continued use of our website or services after changes constitutes acceptance of the revised policy. If you place an order after the policy has been updated, the version in effect at the time of order confirmation applies to that order.

For significant policy changes that affect how your existing data is handled — for example, a new category of data sharing, or a change in cross-border transfer practices — we will communicate directly with affected customers and provide a clear opt-out where applicable.

If you have any questions about this Privacy Policy, or need to exercise a right — access, correction, deletion, opt-out, portability, or objection — we are happy to help. Email [email protected] or use our contact form. Our team aims to respond within 30 days.