Terms & Conditions

LabelsAgent is operated by Fuzhou LabelAgent Supply Chain Co., Ltd. ("LabelsAgent", "we", "us"). We provide custom label sourcing, production coordination, artwork prepress review, and worldwide shipping services connecting Western product brands with experienced Chinese label factories.

These Terms and Conditions apply to all visitors, inquiry submitters, quote requesters, and customers who use our website or services. By browsing the site, requesting a quote, uploading artwork, or placing an order, you acknowledge that you have read and accepted these terms.

If you do not agree with any part of these terms, please do not submit a quote request or place an order. We may update these terms from time to time; continued use of our services after changes constitutes acceptance of the revised terms.

LabelsAgent coordinates the production and delivery of custom-printed labels, stickers, and related packaging materials. Our core product categories include:

All quotes are prepared based on the specifications you provide: label size, shape, material, quantity, finish, artwork requirements, application surface, and shipping destination. Quotes are valid for 30 days from the date issued.

Factors that affect pricing:

• Label dimensions and overall size
• Material selection (BOPP, PET, paper, kraft, vinyl, estate paper, textured paper)
• Order quantity — higher volumes reduce per-unit cost
• Finish options (foil stamping, embossing, spot UV, lamination, white ink)
• Adhesive type (permanent, removable, freezer-safe, oil-resistant)
• Shipping method (economy vs. DHL Express)
• Artwork complexity and prepress requirements

When you upload artwork, approve a digital proof, or instruct us to proceed with production, you confirm the following:

• You own or have rights to use the artwork. You are responsible for ensuring that logos, images, fonts, and text do not infringe on any third party's intellectual property rights.
• You have checked spelling and content. Once you approve a proof, spelling errors, wrong dates, incorrect ingredients, or other text issues become your responsibility.
• You have verified size and layout. The label dimensions, safe zones, barcode placement, and visual alignment should be reviewed carefully before approval.
• You understand that proof approval is final. Production begins only after you approve the proof in writing (email or chat confirmation). Changes cannot be made after production starts.

Custom label printing involves physical materials, industrial equipment, and hand-finished processes. Small variations between orders, and between screen previews and physical products, are normal and expected within industry standards.

LabelsAgent offers two shipping options for all production orders:

Economy Shipping

15–25 business days. Free on orders over $70. Best for planned orders with lead time.

DHL Express

4–7 business days. Charged by weight and destination. Best for time-sensitive launches.

Production time and shipping time are separate. Production time begins after proof approval and deposit payment. Shipping time begins after the order is dispatched from the factory. Special finishes (foil, embossing) may extend production time.

For full details, please read our Shipping Policy.

Because all labels are custom-made to your approved specifications (size, material, artwork, finish, adhesive), returns and refunds follow specific conditions:

• Orders may be changed or cancelled before proof approval without penalty.
• Once production begins, changes or cancellations are generally not possible.
• If LabelsAgent or the factory makes a production error (wrong size, wrong material, wrong quantity, major printing defect), we will reprint, partially refund, or arrange another agreed solution.
• Errors caused by approved artwork (typos, wrong colors, wrong content) do not qualify for refund.

For full details, including damage claims and photo documentation requirements, please read our Return & Refund Policy.

You retain full ownership of all artwork files you upload to LabelsAgent. We claim no ownership rights over your designs, logos, or brand assets.

LabelsAgent provides production coordination and sourcing services. To the maximum extent permitted by law, the following limitations apply:

• LabelsAgent's total liability for any order is limited to the amount paid for that order.
• We are not liable for indirect, incidental, or consequential damages, including loss of profits, loss of sales, business interruption, or brand reputation damage.
• We are not liable for delays caused by customs, shipping carriers, natural disasters, holidays, or other events beyond our reasonable control.
• We are not liable for issues arising from customer-approved artwork, including spelling errors, wrong information, or design flaws.
• We are not liable for regulatory non-compliance of label content (ingredient lists, warnings, FDA/regulatory text). The customer is responsible for ensuring label content meets their target market's legal requirements.

LabelsAgent may update or revise these Terms and Conditions at any time. When material changes are made, we will update the "last revised" date at the top of this page and, where appropriate, notify active customers via email.

Continued use of our website or services after changes constitutes acceptance of the revised terms. If you place an order after terms have been updated, the terms in effect at the time of order confirmation apply to that order.

For significant policy changes that affect existing orders, we will communicate directly with affected customers.

If you have any questions about these terms, or need clarification on artwork responsibility, production timelines, color tolerance, or returns — we are happy to explain before you commit. Email [email protected] or use our contact form.