Pricing & Ordering · 16 questions

Pricing & Ordering

MOQ, deposit, payment methods, price breaks, reorder policy and everything you need to place a confident order.

All 16 Questions in Pricing & Ordering

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What is the minimum order quantity (MOQ) for custom labels?
Our MOQ is 100 labels for roll labels, 50 labels for sheet labels and stickers, and 100 pieces for any foil-stamped label (gold, silver, rose gold, holographic). Sample orders below MOQ are available through our Get Samples page — a $6 shipping fee, fully credited toward your first production order. If you are testing a new product launch, request a pre-order sample pack first so you can validate size, material and adhesive before committing to the 100-piece production minimum.
#moq #minimum #roll #sheet #stickers #foil
How do I place a custom label order with LabelsAgent?
Place an order in four steps: (1) Request a quote through the Get Quote form or product configurator with your size, material, quantity and artwork. (2) Receive a written quote within 24 business hours including unit price, setup fees and shipping. (3) Pay a 50% deposit by bank wire, PayPal, Wise or Alibaba Trade Assurance. (4) Approve the digital PDF proof we send before press — no label goes to print until you sign off in writing. Standard production is 2-4 Business Days after proof approval.
#order #process #quote #deposit #proof
Can I order multiple label designs in one production run?
Yes — up to 4 design variations can be combined in a single roll order with a $25 design-split fee per additional SKU. Each variation keeps the same size, material and finish. Sheet label orders can include up to 12 different designs on one sheet with no split fee. For 5+ roll designs or mixed-size SKUs, request a custom quote — we will calculate the most cost-efficient route, which is usually split into 2 rolls rather than one extended run.
#multiple-designs #sku #split #variations
Do you offer volume price breaks for larger label quantities?
Yes. Roll labels automatically step down in unit price at 250, 500, 1000, 2500, 5000 and 10000 pieces — typical savings are 18% at 1000 pcs and 35% at 10000 pcs versus the 100-piece price. Foil labels have a flatter curve due to die cost amortization, with breaks at 500, 1000 and 5000. Sheet labels and stickers have breaks at 100, 500 and 1000 sheets. Ask us for a quantity-break quote and we will show the unit price at each tier so you can pick the best value point.
#price-break #volume #quantity #bulk #discount
How much do custom labels cost per piece?
Pricing depends on 5 variables: size, material, quantity, print method and finish. Reference ranges at MOQ: 2x2 inch white BOPP roll labels 100 pcs ≈ $0.42/ea; 3x4 inch white paper sheet labels 50 pcs ≈ $0.28/ea; 4x5 inch foil-stamped gold labels 100 pcs ≈ $0.95/ea; custom die-cut vinyl stickers 50 pcs ≈ $0.55/ea. Unit price drops sharply above 1000 pcs. For an exact quote, submit your size + material + quantity through the Get Quote form — pricing is locked for 30 days.
#cost #price #per-piece #unit-price
What payment methods do you accept for international orders?
We accept bank wire transfer (T/T), PayPal (goods & services), Wise, Alibaba Trade Assurance, and credit card via Stripe for orders under $2000. New customers pay 50% deposit to start production and 50% balance before shipping. Returning customers with 3+ completed orders qualify for net-15 terms on orders under $5000. All prices in quote are USD; currency conversion is handled by your payment provider — we never add FX margins.
#payment #paypal #wire #wise #trade-assurance #deposit
Are there setup fees, plate fees or die charges on top of the unit price?
Setup fees are quoted up front and never added later. Typical one-time charges: flexo plate set $35-65 per color; custom die $45-120 depending on size and complexity; foil die $55-150; screen print screen $40-80. Digital printing has zero plate fee. Setup fees are waived on reorders of the same artwork within 24 months. We itemize every fee on the quote so you can compare us apples-to-apples against any other supplier.
#setup-fee #plate-fee #die-charge #one-time #hidden-cost
Is there a price-break discount for reorders of the same label?
Yes. Reorders of identical artwork within 24 months automatically get 8% off the original unit price, plus waiving of all plate and die fees. Lead time for reorders is 1-2 business days faster than first-run orders because tooling is already on file. For monthly recurring orders, ask about our contracted-customer program which adds an additional 5-12% discount based on annual volume commitment.
#reorder #repeat #loyalty #discount #reorder-discount
Can I get an itemized quote before paying anything?
Yes — every quote from LabelsAgent is fully itemized: unit price, quantity breaks, setup fees, die/plate fees, foil surcharges, finish surcharges, packaging, freight (economy vs DHL Express), and any optional services like sequential numbering or variable data. Quotes are valid for 30 days and there is never a charge for requesting a quote or revising one. Most quotes are delivered within 24 business hours of artwork and spec confirmation.
#quote #itemized #estimate #no-obligation
Do you offer net-30 or net-60 payment terms for established businesses?
Net-15 terms are available after 3 completed orders and a credit reference check. Net-30 terms require a $10000 annual purchase commitment and a successful trade reference verification. Government agencies, Fortune 500 companies and approved distributors can request net-45 or net-60 — submit a credit application through our Contact Us form. All terms are USD-denominated; we do not extend terms on first-time orders under $500.
#net-terms #credit #business #b2b #established
Do you price-match if I find a cheaper custom label supplier?
We price-match any US, EU or CN supplier on a like-for-like basis: same material, same print method, same finish, same quantity, same lead time and same shipping mode. Send us the competitor itemized quote and we will match or beat it within 24 hours. We do not match against suppliers using thinner facestock, lower-grade adhesive, or off-shore printing with 35+ day shipping — those are not equivalent products.
#price-match #competitor #guarantee #cheaper
What happens if my final invoice is lower than my deposit?
If your final invoice total is lower than the 50% deposit you paid (for example you reduced quantity or removed a finish), the overpayment is refunded within 5 business days via the original payment method, or credited toward a future order — your choice. We never hold customer funds hostage. Conversely, if you add options after proof approval, the balance invoice reflects the new total before shipping.
#refund #deposit #overpayment #balance
Are taxes, duties or freight included in the quoted price?
All quotes are EXW (Ex Works) FOB our production facility by default — product cost only. Freight is quoted separately in two modes: economy air (15-25 days, $28-65 typical) and DHL Express (4-7 days, $48-145 typical). Import duties and local VAT are billed by your customs authority on arrival, typically 0-5% for printed labels under HS code 4821.10 — check your country's de minimis threshold. DDP (delivered duty paid) shipping is available on request for orders over $3000.
#tax #duty #freight #exw #fob #ddp #shipping-cost
Can I cancel an order after paying the deposit?
Deposit is refundable in full before proof approval. After proof approval, the deposit becomes non-refundable because materials are cut and plates are burned. If you cancel after production starts, the full invoice is due. We make the proof stage explicit so you can pause before commitment — most customers request 1-3 proof revisions and we never bill extra for proof cycles within reason.
#cancel #refund #deposit #proof-approval
Can I get a purchase order (PO) number on the invoice?
Yes. Provide your PO number when requesting a quote or after receiving the quote — we will print it on the proforma invoice, commercial invoice and packing list. For accounts-payable workflows, our invoice includes seller name, address, tax ID, itemized line items, sub-total, freight, total, payment instructions and remittance terms. Standard NET terms apply only after credit approval.
#po #purchase-order #invoice #accounts-payable #b2b
Do you offer discounts for startups, nonprofits or first-time orders?
Yes — three discount paths. First-time customers get 10% off the first production order (capped at $200 discount) with code WELCOME10. Registered nonprofits and 501(c)(3) organizations get 12% off every order after submitting the IRS determination letter. Startups under 2 years old with a valid business registration get 15% off the first order up to $5000. Discounts do not stack with price-match guarantees or contracted-customer pricing.
#startup #nonprofit #first-order #discount #new-customer
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