Production & Shipping

Standard production: 2-4 Business Days for digital printing on BOPP/PET/vinyl; 3-5 business days for flexographic printing; 4-7 business days for foil stamping, embossing or spot UV premium finishes. Production clock starts after you approve the PDF proof in writing. Holiday peak season (Nov-Dec) adds 1-2 days. Production time excludes shipping — see freight options below. We will send you a tracking-ready photo of the packaged order before it leaves our facility.

Three freight modes: (1) Economy Air — 15-25 business days, $28-65 typical, dispatched twice weekly, no tracking for first 5 days. (2) DHL Express — 4-7 business days, $48-145 typical, door-to-door with full tracking. (3) Sea Freight (orders over 50kg) — 28-38 days, $180-450 typical, port-to-port or door-to-door with customs clearance. Recommendation: DHL Express for orders needed within 2 weeks; Economy Air for non-urgent restocks; Sea Freight for 10000+ pcs orders where freight cost matters more than speed.

We ship to 180+ countries. Top destinations: USA, Canada, Mexico, UK, Germany, France, Italy, Spain, Netherlands, Sweden, Australia, New Zealand, Japan, Singapore, UAE, Saudi Arabia, Brazil, South Africa. Restricted destinations (require custom quote): Russia, Belarus, Iran, North Korea, Syria, Crimea region, Cuba — DHL does not service and Economy Air may be delayed 30+ days. For APO/FPO military addresses, DHL is required. Remote-area surcharge ($25-45) applies to some rural zip codes — DHL posts the list publicly.

No by default — quotes are EXW/FOB origin. Import duties (typically 0-5% for printed labels under HS code 4821.10) and local VAT/sales tax are assessed by your customs authority when the package arrives in your country. DHL Express will email you a customs invoice before delivery — pay online or DHL pays and bills you. De minimis thresholds (no duty/tax collected below this value): US $800, Canada CAD $20, Australia AUD $1000, UK £135, EU €150. For DDP (delivered duty paid) shipping where duties are prepaid, request on orders over $3000.

Three rush tiers: (1) 48-hour rush — +35% production fee, limited to digital printing on white/clear BOPP, no foil/emboss. (2) 24-hour rush — +60% fee, must be received by 10am local time, BOPP only, proof approval within 2 hours. (3) Same-day — +100% fee, pickup only, available for orders under 500 pcs and existing-tooling reorders. Rush orders must be quoted and proofed same-day — request through the Get Quote form with "RUSH" in the subject line before 10am for 24-hour or 48-hour service.

Roll labels: wound on 3-inch core, shrink-wrapped, packed in double-wall corrugated boxes with foam end-caps — typical box size 18x18x12 inch, holds up to 5000 labels. Sheet labels: stacked flat between cardboard sheets, packed in rigid mailers or flat boxes — never folded. Stickers: bulk-packed in poly bags, then boxed. All packages include: proforma invoice outside in document pouch, packing list, certificate of origin (China-export, on request), and HS code 4821.10 declaration. Fragile or premium foil orders get extra corner protection.

Yes — split-shipment is $12 per additional address within the same country, $25 per additional address for international. Each split gets its own tracking number and customs paperwork. Use case: 60% of order to your contract manufacturer, 40% to your warehouse. To set up, request "split shipment" on the quote form with addresses and quantity split percentages — we will itemize freight for each destination on the quote.

Customs delays are outside our control but we actively help resolve them. If DHL notifies a customs hold, we (1) respond within 4 business hours with any missing paperwork — certificate of origin, FDA certificate, import license template. (2) Provide a commercial invoice revision if the customs broker needs amended value or HS classification. (3) Refund 100% of shipping cost if a delay exceeds 10 business days due to paperwork error on our side. We are not liable for delays caused by incorrect HS code declared by you, or by your country's import restrictions.

Yes. You receive three tracking touchpoints: (1) Production start email with proof link and scheduled ship date. (2) Ship confirmation with photo of packed boxes and DHL/Economy tracking number. (3) Daily status updates from DHL Express or weekly from Economy Air. For DHL, register at dhl.com for SMS/email notifications. For Economy Air, we manually update you every 5 days with the carrier's scan data. Real-time GPS tracking is not available on Economy Air — DHL only.

Production runs Monday-Friday (closed Saturday-Sunday China time, plus PRC national holidays). Shipping dispatch: Monday-Friday only — DHL pickups at 4pm China time, Economy Air dispatches Tuesday and Friday. Orders shipped Thursday/Friday arrive the following week. To avoid Monday dispatch rush, request "Friday ship" on your quote — we will route to a Friday morning DHL pickup so your order is in transit over the weekend. Holiday closures (Spring Festival, National Day) are announced 30 days in advance on our homepage.

Order + proof approval + payment received before 2pm China time (UTC+8) = same-day production start for digital printing. After 2pm, production starts next business day morning. For flexo/foil, add 1 business day. This is why we often recommend early-morning quote requests for fastest turnaround. The system clock and your local time may differ — we will quote in your local time on request. Same-day start does not apply on national holidays.

If your package arrives damaged, photograph the box and contents within 48 hours of delivery, email photos to support — we file a freight claim with DHL/Economy and ship a replacement at no charge within 5 business days (or refund if you prefer). If labels arrive defective (print error, wrong material, missing finish), see our Quality & Reprints FAQ section for the full reprint/refund policy. Freight damage is rare (<0.3% of shipments) and our packaging is engineered to withstand typical handling.

Yes — contracted customers with $10000+ annual volume qualify for free warehousing of up to 6 months inventory at our facility. We hold your printed labels and ship partial quantities on demand (e.g. monthly drops to 5 retail locations). This eliminates your storage cost and reduces reorder lead time to 1-2 days shipping instead of 7+ days production. Inventory dashboard access is provided — you can see real-time stock levels and request shipments 24/7 through a dedicated portal.